Course Details

How to turn a conflict into an opportunity

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CourseAccredited
Points2
LocationOnline via Webex Application
  • What does conflict mean?
  • Why does conflict happen?
  • How different personalities relate differently to conflicts
    • Types of conflicts
    • Cause of conflicts
    • Stage of conflicts
    • Preventing conflicts
  • W(hat) A(sk) C(heck) method
  • Toward conflict management: the different strategies and practical tips
  • Review the system approach
  • Rewrite your response to conflicts
  • Exercises