Conflict Resolution and De-Escilation

Conflict. Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control.

But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.

This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques.

The cost of conflict in the workplace is significant, both in terms of time and money. Conflicts are estimated to result in over $359 billion in lost productivity, and an average of 42% of every manager’s time is spent dealing with various conflicts.

Fortunately, unresolved conflict is the single largest reducible cost in many businesses. The Conflict Resolution series will give your team the tools to resolve their issues before they become issues.