Course Details

Emotionally Intelligent Dispute Resolution

5
CREDITS
CourseMandatory
Points2
LocationOnline via Webex Application

Winning a dispute or a conflict and addressing your client’s interests requires you to be a masterful negotiator and calm under pressure. It also requires the ability to listen deeply and truly connect with your client and the other parties, to understand what is important to them in the dispute resolution. And what is at stake.

Use an emotional intelligence approach to dispute resolution through:

• Learning the neuroscience of the emotions in the room during a dispute resolution
• Linking the emotional intelligence skills of empathy and recognizing patterns to pick up on emotional cues – your and others
• Learning the skill of navigating emotions to self-manage, and help manage others emotionally, during the resolution process
• Exploring the 5 Levels of Listening to develop the ability to connect with your client, and ask powerful questions